We're here to help, 24/7
Questions about your card, a payment or a partnership? Send us a message and our team will get back to you quickly.
Live chat
Open the QBNC Pay app and tap Support. Average reply time: 2 minutes.
Phone
+1 (800) 555-0142
Mon–Fri, 9:00–18:00 UTC
Office
QBNC Pay Ltd.
Level 12, Harbour Tower, Dubai, UAE
Send us a message
Fill in the form and we'll reply within one business day.
Quick answers
Most questions are answered here — check before reaching out.
Check that your card isn't frozen and that you have enough balance in your default spending asset. Also review your spending limits and country restrictions in the app.
Open the app, go to Profile → Verification and follow the steps. You'll need a valid passport or national ID and a quick selfie.
Deposits are credited after the required network confirmations — usually 10–30 minutes for BTC and a few minutes for other assets. If it takes longer, contact support with your transaction hash.
Freeze the card immediately in the app, then choose "Report lost or stolen" to order a replacement. Your balance stays safe.