Help centre & FAQ
28 answers to the questions our support desk hears most. Live chat is available in the client portal 24/5.
Accounts
Accounts & verification
Click Open Account, complete the short form and verify your e-mail. Then upload your ID and proof of address in the client portal. Once approved you can fund the account and your MT5 credentials are issued instantly.
A government-issued photo ID (passport, national ID or driving licence) and a proof of address dated within the last six months — a utility bill, bank statement or official government letter. The name and address must match your registration details.
Most profiles are approved within minutes during business hours. If a document is unclear or expired, our compliance team will message you in the portal explaining exactly what is needed.
Yes. You can open additional live, demo and swap-free accounts from the client portal, and transfer funds between them instantly and free of charge. Many clients keep separate accounts for different strategies.
Standard suits new traders with a small deposit, Pro suits active intraday traders, ECN suits scalpers and algorithmic traders who want the tightest spreads with a commission, and Raw offers low spreads with zero commission. See the full account comparison.
Yes. Leverage can be reduced (or restored, subject to review) at any time in the client portal. To change account type, open a new account of the desired type and transfer your balance across — it takes about a minute.
An inactivity fee applies only after twelve consecutive months with no trading activity and a remaining balance. The amount and conditions are shown in the client portal and in the Terms & Conditions.
Funding
Deposits & withdrawals
Standard starts at $50, Raw at $200, Pro at $500 and ECN at $1,000. A demo account with $50,000 in virtual funds is always free.
XYZ Markets does not charge deposit fees on any method. Withdrawals are free on most methods; crypto withdrawals carry the network fee and small bank transfers may carry a correspondent bank charge. Full detail on the funding page.
Requests are processed within 24 hours on business days. E-wallet and crypto payouts usually arrive the same day; card refunds and bank transfers take 1–5 business days depending on your provider.
Anti-money-laundering rules require funds to return to their source up to the amount deposited. Profit above that can be withdrawn to another verified method held in your own name.
No. Third-party deposits are not accepted. The card, bank account or wallet used must be in the same name as the trading account, and third-party payments are returned to source.
Yes. Local bank rails and mobile payment options are available in most of our main markets, with a minimum of $20. Available methods are shown in the client portal once your country is set.
USD, EUR and GBP. Deposits in other currencies are converted at the payment provider’s rate on the day the transaction is processed.
Trading
Trading & platforms
MetaTrader 5 (desktop, web and mobile) and the XYZ Markets platform (browser and app). Both connect to the same account balance — see the platform comparison.
Yes, on every account type. There are no restrictions on scalping, hedging, news trading or automated strategies, and free VPS hosting is available from a $3,000 balance.
Up to 1:500 on forex and gold, with lower limits on indices, shares and crypto because of their volatility. You can reduce leverage per account at any time in the client portal.
Yes, on all retail accounts. You cannot lose more than the balance held in your trading account, even if a market gaps against an open position.
You receive a margin call warning at 100% margin level. If the level falls to the stop-out threshold, positions are closed automatically starting with the largest loss, to protect the remaining balance.
Swap is the overnight financing charge or credit on positions held past the daily rollover at 21:00 GMT. Wednesday carries a triple swap to cover the weekend. Live values are shown in the platform specification for each instrument.
Spreads reflect the underlying market. Liquidity thins around major economic releases, at the daily rollover and at the Sunday open, so spreads widen across the whole industry for those periods.
Crypto CFDs trade 24/7, including weekends. Forex, metals, indices and shares follow their underlying market hours, which are listed on each market page.
Partners & Security
Partners, safety & support
Rebates accrue per closed lot at the rates published on the IB page, appear in your partner dashboard in real time, and can be withdrawn on demand with no minimum threshold.
Yes. Most of our partners trade their own accounts as well. Your trading account and partner wallet are kept separate in the portal.
Client funds are held in segregated accounts with tier-1 banks, separate from company operating capital, and are never used for company expenses. Withdrawals are only released to verified accounts in your own name.
Yes. Two-factor authentication can be enabled in the client portal for logins and withdrawal requests, and we recommend turning it on for every account.
Live chat and support tickets are available inside the client portal 24 hours a day through the trading week, and every funded client is assigned a named account manager.
We do not offer services to residents of the United States, Canada, Iran, North Korea or any other jurisdiction where doing so would breach local regulation or sanctions.
Still need a hand?
Open the client portal for live chat, or raise a support ticket — we answer the same day.