Answers, written plainly

A government-issued photo ID (passport, national ID or driving licence) and a proof of address dated within the last three months — a utility bill or bank statement works. These are anti-money-laundering requirements that apply to every regulated broker.

Most documents are reviewed within an hour during business days. If something is unreadable or expired we will tell you exactly what to re-upload rather than leaving you guessing.

Yes. You can upgrade or downgrade from your client area once the new tier's minimum balance is met. You can also run several accounts of different types side by side under one login.

Yes, with $50,000 in virtual funds, the same live price feed and no expiry date. You can reset the balance whenever you want to start a clean test, and no card details are required.

$100 on Standard, $500 on Prime ECN and $25,000 on Orbit VIP. There is no minimum on subsequent top-ups beyond what your payment provider requires.

We charge nothing on deposits and absorb the processing cost ourselves. Withdrawals are free from our side; your bank or wallet provider may still apply its own charge, and international wires sometimes attract correspondent bank fees outside our control.

Requests submitted before 15:00 GMT on a business day are normally processed the same day. After that, arrival depends on the method: crypto and e-wallets usually land within hours, card refunds take three to five business days and bank wires one to three.

Anti-money-laundering regulation requires funds to return along the route they arrived, up to the amount deposited. Profit above that amount can be withdrawn by your preferred method once the original route has been repaid.

USD, EUR and GBP. Choosing the currency you fund in avoids an unnecessary conversion on every deposit and withdrawal.

No. The engine produces analysis — direction, invalidation level and a confidence score — and you decide whether to act on it. If you want genuine automation, Orbit VIP accounts can connect an algorithm through our API, but that strategy is yours to write and yours to own.

All three are permitted on every account tier, with no minimum holding time and no restriction on how close to news you trade. We do not profit from your losses, so we have no reason to limit your style.

Spreads reflect the liquidity our providers are quoting. Around major economic releases, at the daily rollover and in thin holiday sessions, that liquidity thins and the spread widens — everywhere, not just here. The volatility radar in the terminal flags these windows in advance.

No. The web terminal runs in any modern browser with your full saved workspace. Native desktop builds for Windows and macOS and mobile apps are available if you prefer them, and all of them share the same account and layout.

Up to 1:400 on Standard and 1:500 on Prime ECN and Orbit VIP, subject to the instrument and to any limits that apply in your country of residence. You can set a lower cap yourself in the client area, and many experienced traders do.

Client funds sit in segregated accounts with top-tier banks, separate from the company's own capital, and are reconciled every business day. They are not used for our operating expenses.

If an extreme move gaps through your stop and takes the account below zero, we reset the balance to zero rather than pursuing you for the difference. It applies automatically to every retail account, at no cost.

Two-factor authentication, biometric unlock on mobile, encrypted sessions and a device list you can review and revoke at any time. We will never ask you for your password or a two-factor code — anyone who does is not us.

With negative balance protection your loss is capped at your account balance. That still means the entire balance is at risk — leveraged CFD trading can and does take accounts to zero, so never fund an account with money you need for anything else.

Orders live on our servers, not in your browser. Stops, limits and trailing stops keep working if your device disconnects, and you can reconnect from any other device to manage the position.