Privacy Policy

Last Updated: May 11, 2026

1. Introduction

Welcome to Piptrex ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white-label trading platform services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Express interest in our services
  • Participate in activities on our platform
  • Contact us for support

This information may include:

  • Name and contact details (email, phone number, address)
  • Account credentials
  • Financial information
  • Identity verification documents
  • Trading history and preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our trading platform services
  • Process your transactions and manage your account
  • Comply with legal and regulatory requirements (KYC/AML)
  • Improve and personalize your experience
  • Communicate with you about services, updates, and support
  • Detect and prevent fraud and security threats
  • Analyze platform usage and performance

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processors, KYC providers, hosting services)
  • Business Partners: Liquidity providers and technology partners necessary for platform operations
  • Regulatory Authorities: When required by law or to comply with legal obligations
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication protocols
  • Regular security audits and assessments
  • Access controls and monitoring
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

Typically, we retain account information for at least 5 years after account closure to meet regulatory obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Objection: Object to processing of your information
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze platform usage and performance
  • Provide personalized content
  • Improve security

You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: